Job Description
Are you ready to launch your career in the dynamic tech industry without any prior experience? Apex Digital Solutions is looking for motivated, enthusiastic individuals to join our team as Entry Level Support Representatives in New York, NY.
We believe in hiring talent and training skills. Whether you are a student, a career switcher, or just starting out, we provide comprehensive paid training to help you succeed. This is a fantastic opportunity to gain hands-on experience in customer support and technical troubleshooting while working in a modern, collaborative environment.
What We Offer:
- Competitive salary ($45k - $55k)
- Comprehensive paid training program
- Health, dental, and vision insurance
- Flexible work schedule (Hybrid/Remote options)
- Career growth opportunities within the company
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat.
- Log and track customer issues and feedback using our CRM software.
- Collaborate with senior team members to resolve complex tickets efficiently.
- Provide clear, friendly, and professional communication to a diverse client base.
- Stay updated on product features and troubleshooting procedures through ongoing training.
- Identify opportunities to improve customer satisfaction and service processes.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong written and verbal communication skills.
- Willingness to learn new technologies and troubleshooting techniques quickly.
- Reliable internet connection and a quiet workspace (if working remotely).
- A positive attitude and a desire to help others succeed.