Job Description
Launch your IT career with InnovateTech Solutions! We're seeking motivated Entry-Level Tech Support Associates in San Jose with no prior experience required. Our comprehensive 12-week paid training program covers cloud computing, cybersecurity fundamentals, and customer service excellence. Join our award-winning team and gain industry-recognized certifications while working with Fortune 500 clients.
Enjoy a modern workspace with flexible schedules, professional development stipends, and clear career progression paths. We invest in our people through mentorship programs and tuition reimbursement. This is your opportunity to transition into high-demand tech roles with full company support.
Responsibilities
- Complete intensive technical training modules covering AWS, Azure, and security protocols
- Provide Tier 1 support via phone, email, and chat for enterprise clients
- Document ticket resolutions using Zendesk and maintain knowledge base articles
- Collaborate with senior engineers during complex incident escalations
- Participate in bi-weekly skill-building workshops and certification bootcamps
- Support hardware/software deployment projects across Silicon Valley
- Maintain 95%+ customer satisfaction metrics through quality support
Qualifications
- High school diploma or equivalent; college degree preferred but not required
- Strong problem-solving abilities with analytical mindset
- Excellent written and verbal communication skills
- Basic computer literacy and willingness to learn technical concepts
- Ability to adapt quickly to new technologies and processes
- Customer service mindset with patience and empathy
- Valid California driver's license for occasional client site visits
- Must pass background check and drug screening