Job Description
Launch your career in technology with our comprehensive paid training program! TechGrow Solutions is seeking motivated individuals for entry-level Tech Support Associate roles in New York. No prior experience required – we provide all necessary training to transform you into a confident IT professional. Join our collaborative team where innovation meets growth, and enjoy competitive benefits including health insurance, 401(k) matching, and career advancement opportunities.
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Troubleshoot hardware and software issues
- Document support tickets and maintain accurate records
- Assist with network security protocols and best practices
- Participate in ongoing skills development sessions
- Collaborate with senior technicians on complex cases
- Deliver exceptional customer service with empathy and patience
Qualifications
- High school diploma or equivalent (college preferred)
- Zero technical experience required
- Strong problem-solving and communication skills
- Basic computer literacy (typing, internet navigation)
- Ability to learn quickly and adapt to new technologies
- Customer service mindset with patience
- Must pass background check and drug screening