Job Description
Join our dynamic team as an Entry-Level Tech Support Associate! Perfect for recent graduates or career changers with no prior experience. We provide comprehensive training to launch your career in the thriving San Jose tech ecosystem. Collaborate with industry experts while delivering exceptional customer service and technical solutions.
Responsibilities
- Provide first-level technical support via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document cases and maintain accurate ticket records
- Collaborate with senior engineers on complex escalations
- Participate in continuous training programs
- Assist with system monitoring and basic network administration
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of experience (graduates welcome)
- Strong problem-solving and communication skills
- Basic knowledge of operating systems (Windows/macOS)
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly