Job Description
Are you looking for a fresh start and a chance to launch your career tomorrow? Apex Digital Solutions is currently hiring Entry-Level Tech Support Associates in Indianapolis, IN.
We are looking for motivated individuals who are eager to learn and willing to grow. We provide full training and do not require prior technical experience. If you have a passion for technology and helping people, this is the perfect opportunity for you.
What You Will Do:
As a Support Associate, you will be the first point of contact for our clients, ensuring they have a seamless technological experience.
Responsibilities
- Assist customers with troubleshooting software and hardware issues remotely.
- Diagnose technical problems and provide step-by-step solutions.
- Document all customer interactions and resolutions in the CRM system.
- Communicate complex technical information in simple, easy-to-understand language.
- Collaborate with the senior team to learn new technologies and processes.
- Maintain a high level of customer satisfaction and retention.
- Participate in daily training and team stand-up meetings.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy (experience with Windows or Mac operating systems).
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Reliable internet connection and a quiet workspace.
- Willingness to learn new skills quickly.
- Available to start immediately (tomorrow).