Job Description
Launch your career in technology with our comprehensive paid training program! Innovate Solutions Inc. is seeking motivated Entry-Level Tech Support Associates in Seattle to join our dynamic team. No prior experience required – we provide all necessary training to transform your passion for technology into a professional career. Enjoy competitive compensation, growth opportunities, and a collaborative environment focused on your success.
Responsibilities
- Complete 8-week paid training covering networking, security, and cloud fundamentals
- Provide technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues using company protocols
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with senior engineers on complex problem-solving
- Participate in weekly skills development sessions
- Support internal IT infrastructure and employee needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong desire to learn technology concepts
- Excellent communication and customer service skills
- Ability to troubleshoot logical problems systematically
- Comfortable working with Windows/macOS environments
- Basic familiarity with internet browsers and productivity software
- Valid driver's license and reliable transportation
- Pass background check and drug screening