Job Description
Launch your tech career with our paid training program! Innovate Solutions Inc. is seeking motivated individuals for entry-level tech support roles in Philadelphia. No prior experience required – we provide comprehensive hands-on training in network troubleshooting, system diagnostics, and customer service excellence. Enjoy flexible part-time schedules while building valuable skills for long-term growth in the IT industry.
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Install, configure, and troubleshoot hardware/software systems
- Document service tickets and maintain accurate records
- Collaborate with senior technicians to resolve complex issues
- Conduct system diagnostics and preventative maintenance
- Deliver exceptional customer experiences with empathy and patience
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication and active listening
- Ability to work independently and in team environments
- Willingness to learn new technologies through structured training
- Availability for 20-25 hours per week (evenings/weekends required)