Job Description
Launch your tech career with InnovateTech Solutions' exclusive paid training program! We're seeking motivated individuals in Virginia Beach to become Tech Specialists through our comprehensive 8-week onboarding curriculum. No prior experience required – just your passion for technology and eagerness to learn. Enjoy competitive benefits, mentorship from industry experts, and a clear growth path to senior roles. Join our dynamic team and transform your future today!
Responsibilities
- Complete comprehensive technical training modules covering hardware, software, and networking fundamentals
- Provide Tier 1 customer support for enterprise clients via phone, email, and chat
- Diagnose and resolve technical issues using ticketing systems and documentation protocols
- Collaborate with senior technicians on complex problem-solving and escalation procedures
- Document all support interactions and maintain accurate case records
- Participate in weekly skill-building workshops and certification prep sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving abilities and logical thinking skills
- Excellent written and verbal communication abilities
- Proficient with Microsoft Office Suite and basic computer operations
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology trends