Job Description
Join our award-winning team as an Entry-Level Tech Associate! We provide comprehensive paid training to launch your career in IT support and systems administration. No prior experience required – just a passion for technology and a desire to grow. Our Philadelphia-based program combines classroom instruction with hands-on mentorship from industry experts. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment at a Fortune 500 company. Transform your future with our industry-leading training program!
Responsibilities
- Complete 8-week paid training program covering IT fundamentals, networking basics, and cybersecurity protocols
- Provide Tier 1 technical support to internal employees via phone and ticketing systems
- Assist with hardware/software installation, maintenance, and troubleshooting
- Document technical processes and create knowledge base articles
- Collaborate with senior team members on complex system deployments
- Participate in cross-departmental IT projects
- Maintain accurate asset inventory and documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- Valid driver's license (for occasional equipment transport)
- Willingness to obtain CompTIA A+ certification during training