Job Description
Launch your career with InnovateTech Solutions' paid training program designed for entry-level professionals! No prior experience required – we invest in your growth through comprehensive hands-on training in cutting-edge technologies. Join our dynamic team in Charlotte, NC, and gain industry-recognized certifications while building foundational skills in IT support, cloud services, and cybersecurity. This urgent hiring opportunity offers competitive pay, career advancement paths, and a supportive environment where your success is our priority.
Responsibilities
- Complete 8-week paid training program covering IT fundamentals, cloud platforms, and security protocols
- Provide Tier 1 technical support to clients via phone, chat, and email
- Document troubleshooting processes and maintain accurate service logs
- Collaborate with senior engineers on complex technical escalations
- Participate in continuous skills development through monthly workshops
- Adhere to company security policies and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and critical thinking abilities
- Excellent communication and customer service skills
- Ability to learn technical concepts quickly through structured training
- Valid driver's license (for occasional on-site client visits)
- Passion for technology and career growth in IT