Job Description
Launch your tech career with our comprehensive paid training program! InnovateTech Solutions is seeking motivated Entry-Level Tech Associates to join our Sacramento team. No prior experience required – we provide everything you need to succeed. Learn cutting-edge IT fundamentals, cybersecurity basics, and customer support skills while earning a competitive salary. Our 8-week paid training program includes hands-on labs, mentorship from industry experts, and direct path to full-time employment. Enjoy comprehensive benefits, career advancement opportunities, and a collaborative work environment in downtown Sacramento.
Why Join Us? Industry-leading training, competitive compensation package, tuition reimbursement eligibility, and 100% job placement guarantee for program graduates.
Responsibilities
- Complete 8-week paid training curriculum covering IT infrastructure, security protocols, and troubleshooting methodologies
- Provide Tier 1 technical support to internal and external clients via phone, email, and chat
- Document technical issues and resolutions using ticketing systems (ServiceNow/Jira)
- Collaborate with senior technicians on complex escalations and system maintenance
- Adhere to cybersecurity best practices and company compliance standards
- Participate in continuous learning through monthly tech workshops and certifications
- Maintain 95%+ customer satisfaction score during support interactions
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work flexible shifts including occasional weekends
- Pass background check and drug screening
- Valid California driver's license (for occasional off-site support)
- Enthusiasm for learning new technologies and commitment to career growth