Job Description
Join our dynamic team as an Entry-Level Tech Associate! We're urgently hiring motivated individuals in Raleigh, NC with no prior experience required. Our comprehensive paid training program will equip you with essential IT skills, customer service techniques, and industry certifications. Work with cutting-edge technology while growing your career in a supportive environment. Enjoy competitive benefits, flexible scheduling, and clear advancement opportunities. This is your chance to launch a rewarding tech career with zero upfront costs!
Responsibilities
- Complete paid technical certification training in network security and cloud fundamentals
- Provide Tier 1 IT support for enterprise clients via phone and remote channels
- Document technical issues and solutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting tasks
- Participate in weekly skill-building workshops and certification exams
- Assist with hardware setup, software installations, and system configurations
- Maintain client satisfaction through professional communication and problem resolution
Qualifications
- High school diploma or equivalent (college preferred but not required)
- Basic computer literacy and internet navigation skills
- Strong desire to learn technical concepts and customer service principles
- Excellent verbal communication and active listening abilities
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation
- Passion for technology and helping others
- No prior experience necessary - training provided!