Job Description
Start your career tomorrow with InnovateTech Solutions! We're hiring entry-level associates in San Jose, CA and Texas for immediate positions in our dynamic tech support team. No experience required – we provide comprehensive training and growth opportunities. Join a forward-thinking company where your skills will make an impact from day one.
Responsibilities
- Provide Tier 1 technical support for software and hardware systems
- Assist customers via phone, email, and chat channels
- Document troubleshooting steps and resolutions in CRM systems
- Collaborate with senior engineers to resolve complex issues
- Participate in cross-functional team projects
- Contribute to knowledge base articles and training materials
- Maintain high customer satisfaction scores
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and troubleshooting skills
- Excellent written and verbal communication abilities
- Strong problem-solving and analytical mindset
- Ability to work in fast-paced environment
- Customer service experience preferred but not required
- Willingness to learn new technologies
- Valid driver's license (Texas positions only)