Job Description
Boston Digital Solutions is urgently hiring for an Entry Level Technical Support Associate to join our dynamic remote team. We are looking for individuals who are eager to start a full-time career in the tech industry with no prior experience required.
As a key member of our support team, you will provide exceptional service to clients across the United States. We offer a comprehensive training program to ensure you have all the tools necessary for success. Join a growing company in the heart of Boston's innovation district and work from anywhere in the US.
Responsibilities
- Answer and resolve incoming customer inquiries via email, chat, and phone with a focus on quality and speed.
- Assist clients in navigating our software platforms and troubleshooting basic technical issues.
- Maintain detailed and accurate records of all customer interactions in our CRM system.
- Collaborate with senior team members to improve service protocols and customer satisfaction.
- Stay up-to-date with product knowledge through ongoing training sessions.
- Identify opportunities to upsell or cross-sell products to meet team targets.
Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus).
- Basic computer literacy and familiarity with operating systems.
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated home office setup.
- Ability to work full-time hours, including weekends or evenings as needed.
- A positive attitude and a willingness to learn new technologies.