Job Description
Join our dynamic team as an Entry Level Remote Tech Support Specialist in Colorado Springs! We're urgently hiring motivated individuals to provide exceptional customer service and technical assistance to our clients. This fully remote position offers competitive compensation, comprehensive benefits, and growth opportunities in a fast-paced tech environment. If you're passionate about problem-solving and eager to launch your career in IT, apply today!
Responsibilities
- Resolve technical issues via phone, email, and remote access for diverse client base
- Install, configure, and troubleshoot software/hardware systems
- Document cases meticulously in CRM systems for accurate tracking
- Collaborate with senior technicians on complex technical escalations
- Conduct system diagnostics and implement preventive maintenance
- Provide clear technical guidance to non-technical users
- Participate in ongoing training to enhance technical expertise
Qualifications
- High school diploma or equivalent; technical certification preferred
- 0-2 years of technical support or customer service experience
- Proficiency with Windows OS, Microsoft Office, and basic networking
- Exceptional communication and problem-solving abilities
- Strong organizational skills with attention to detail
- Ability to work independently in a remote environment
- Valid U.S. work authorization and reliable home internet
- CompTIA A+ certification or equivalent knowledge desirable