Job Description
Launch your tech career with NexusTech Solutions! We're seeking motivated Entry Level Tech Support Specialists for fully remote positions with comprehensive paid training. No prior experience required – just your eagerness to learn and grow in a dynamic tech environment. Join our Las Vegas-based team and gain industry certifications while supporting cutting-edge solutions for global clients.
As a remote team member, you'll enjoy flexible hours, full benefits, and career advancement opportunities. Our structured training program covers cloud platforms, cybersecurity basics, and customer service excellence. Apply today to transform your passion for technology into a professional career!
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Troubleshoot hardware/software issues including OS, networks, and cloud applications
- Document support tickets and maintain detailed case records
- Collaborate with senior engineers to resolve complex technical problems
- Participate in weekly training sessions to master new technologies
- Adhere to security protocols and data protection standards
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently remotely
- Willingness to obtain CompTIA A+ certification during training
- Ability to adapt to changing technologies and processes
- Must have reliable high-speed internet connection