Job Description
Join our dynamic team as an Entry Level IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated individuals to provide remote technical assistance to our clients across New York. This full-time remote position offers comprehensive training and growth opportunities in a collaborative environment. If you're passionate about problem-solving and eager to build foundational IT skills, apply today!
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Document and troubleshoot customer tickets with precision
- Collaborate with senior engineers to resolve complex technical problems
- Assist in system monitoring and maintenance tasks
- Deliver exceptional customer service via phone, chat, and email
- Contribute to knowledge base documentation and training materials
Qualifications
- Associate's degree or equivalent experience in IT/Computer Science
- Basic knowledge of operating systems (Windows, macOS)
- Familiarity with networking concepts and cloud platforms
- Strong problem-solving and communication skills
- Ability to work independently in a remote setting
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies