Job Description
Launch your IT career with our paid training program! Detroit Skills Academy is seeking motivated individuals for entry-level part-time tech support roles. No experience needed – we provide comprehensive paid training in hardware diagnostics, software troubleshooting, and customer service excellence. Join our team of industry professionals and gain hands-on experience while earning competitive hourly pay. Perfect for students and career-changers seeking flexible hours with growth opportunities.
Responsibilities
- Provide technical assistance via phone, email, and remote support
- Install, configure, and troubleshoot desktop/laptop systems
- Document support tickets and maintain accurate records
- Collaborate with senior technicians on complex issues
- Train users on software applications and best practices
- Assist with network connectivity and peripheral setup
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Flexibility for evening/weekend shifts (15-20 hrs/week)
- Valid driver's license preferred for on-site support
- Pass background check and drug screening