Job Description
Are you looking for an exciting career opportunity in the heart of Silicon Valley? TechHorizon Solutions is seeking a motivated Entry Level Night Shift Technical Support Specialist to join our dynamic team in San Jose, CA.
We pride ourselves on providing top-tier technical assistance to clients, and we are looking for individuals who are eager to learn and grow within a fast-paced environment. As a night shift specialist, you will play a crucial role in maintaining our service uptime and ensuring our clients have seamless experiences, even in the late hours.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Night Shift Premium: Enjoy a night differential and flexible schedules.
- Career Growth: Clear pathways to advancement into senior technical roles.
- Modern Environment: Work with cutting-edge technology in a supportive culture.
If you are a self-starter with a passion for technology and helping others, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to clients via phone and email during night hours.
- Troubleshoot hardware and software issues for a diverse client base.
- Maintain accurate and detailed records of technical issues and resolutions in our ticketing system.
- Collaborate with day-shift teams to ensure seamless handover of ongoing cases.
- Stay updated on product knowledge and technical documentation.
- Handle customer inquiries with patience and professionalism, ensuring high satisfaction scores.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field a plus.
- Basic computer literacy and understanding of operating systems (Windows/macOS).
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during the night shift.
- Willingness to work flexible hours, including weekends and holidays.
- A customer-centric attitude and a problem-solving mindset.