Job Description
Are you a night owl looking for your first break in the tech industry? Apex Data Systems is seeking a dedicated Entry Level Night Shift Technical Support Specialist to join our 24/7 operations team in Seattle, WA. In this pivotal role, you will be the first line of defense for our enterprise clients, ensuring system uptime and customer satisfaction during the critical evening hours.
We believe in promoting from within and providing world-class training for all new hires. If you are self-motivated, reliable, and eager to launch a career in IT support, we want to hear from you.
Why Join Apex Data Systems?
- Competitive Pay: Earn between $18.00 and $22.00 per hour with regular performance reviews.
- Flexible Schedule: Enjoy the benefits of the night shift with a stable routine.
- Career Growth: Clear pathways to Senior Tech Support, System Administration, and Management roles.
- Remote-Friendly Culture: Collaborate with a diverse team from anywhere in the Seattle metro area.
Responsibilities
- Monitor system performance and troubleshoot technical issues for enterprise clients during the night shift.
- Provide exceptional customer service via phone, email, and live chat to resolve technical inquiries efficiently.
- Log and categorize all support tickets in the CRM system with high accuracy.
- Collaborate with day-shift engineering teams to escalate complex issues and ensure continuity.
- Conduct basic hardware diagnostics and software patching as directed.
- Maintain a clean and organized home office environment to ensure professional communication standards.
Qualifications
- High school diploma or GED (Associate’s degree in IT or Computer Science is a plus).
- Basic computer literacy, including navigating operating systems and web browsers.
- Reliable high-speed internet connection and a quiet workspace.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent written and verbal communication skills.
- Willingness to work rotating night shifts (e.g., 10 PM - 6 AM).