Job Description
Join a Team That Works While You Sleep.
Are you looking for a stable, high-growth career opportunity that fits your schedule? Apex Digital Solutions is actively hiring Entry Level Technical Support Specialists for our Night Shift team in Boston, MA. We value potential over experience and provide comprehensive paid training to get you up to speed.
We are seeking motivated individuals to join our dynamic support team. If you have a passion for technology, excellent communication skills, and a desire to help others, we want to hear from you. This is a fantastic opportunity to launch a career in IT and Customer Service without any prior experience required.
Why Choose Apex Digital?
- Zero Experience Required: We provide hands-on training and mentorship.
- Night Shift Benefits: Enjoy your days off during peak hours and a quiet working environment.
- Growth Potential: Clear pathways to Senior Support, Team Lead, and Management roles.
Don't let a lack of experience hold you back. Start your journey with us today!
Responsibilities
- Provide friendly and efficient technical support to customers via phone, email, and live chat during night hours.
- Diagnose and troubleshoot basic software and hardware issues for remote clients.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless continuity of support.
- Stay updated on product knowledge and company policies to provide accurate information.
- Maintain a high level of professionalism and patience when dealing with high-volume customer inquiries.
Qualifications
- High school diploma or GED is required; Associate's degree preferred.
- Must be legally authorized to work in the United States.
- Must be available to work rotating night shifts (e.g., 6:00 PM to 3:00 AM).
- Basic computer literacy and familiarity with web browsers and operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills with a customer-first mindset.
- Reliable internet connection and a quiet workspace are required.