Job Description
Join our dynamic remote team as an Entry Level Night Shift Technical Support Specialist! We're seeking motivated individuals with no prior experience – we provide comprehensive paid training to launch your career in IT. Enjoy the flexibility of remote work while supporting enterprise clients during critical overnight hours. Our supportive culture offers clear career pathways and competitive benefits including health insurance, 401(k) matching, and shift differential pay. Perfect for night owls who thrive in quiet, focused environments and want to build technical expertise without commuting.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems for enterprise clients
- Troubleshoot hardware/software issues including OS, networking, and security protocols
- Document all interactions in ticketing systems with detailed resolution steps
- Collaborate with senior engineers during complex escalations
- Maintain SLA compliance for response and resolution times
- Participate in continuous training on emerging technologies
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic proficiency with Windows/macOS and networking fundamentals
- Excellent written and verbal communication skills
- Ability to work independently during overnight shifts (11 PM - 7 AM)
- Strong problem-solving and analytical thinking abilities
- Reliable high-speed internet connection at home
- Customer service mindset with patience and empathy