Job Description
Immediate Opening! Launch Your Tech Career with Paid Training!
NexGen Solutions Inc. is urgently seeking motivated Entry-Level Tech Support Specialists for our night shift remote positions. No prior experience required – we provide comprehensive paid training to equip you with industry-leading skills. Work from anywhere while supporting cutting-edge technology solutions for Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and clear advancement pathways in our fast-growing IT infrastructure.
Why Join Us?
- 100% remote work with flexible night shift hours
- 4-week paid training program with certification
- Career advancement to senior roles within 12 months
- Comprehensive benefits package (medical/dental/vision)
- Collaborative team environment with 24/7 support
Responsibilities
- Provide remote technical assistance via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clients
- Document case details in CRM systems with precisionCollaborate with senior engineers on complex escalations
- Maintain security protocols during remote sessions
- Participate in continuous skills development programs
- Support 24/7 on-call rotation during assigned shifts
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Excellent written and verbal communication abilities
- Problem-solving aptitude and attention to detail
- Ability to work independently during night hours
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection for remote work
- Willingness to learn new technologies through training