Job Description
Welcome to Apex Technical Solutions, a leading provider of innovative customer support services. We are seeking a dedicated and enthusiastic Customer Support Specialist to join our night shift operations in Oakland. This is a fantastic opportunity for motivated individuals to launch a successful career in the technology sector with no prior experience required.
We believe in empowering our team members through comprehensive training and mentorship. You will be the first point of contact for our clients, resolving technical inquiries and ensuring a seamless user experience. If you are looking for a stable, high-paying role that offers clear pathways for advancement, we want to hear from you.
Why You Will Love Working With Us
- Competitive Compensation: Earn $18.00 - $22.00 per hour with shift differentials.
- Zero Experience Needed: We provide full paid training to get you certified.
- Modern Workplace: Join a diverse team in a state-of-the-art facility.
- Flexible Benefits: Health, dental, and vision insurance for full-time employees.
Don't let a lack of formal experience stop you from achieving your goals. We value raw potential, strong communication skills, and a great attitude. Apply today to start your journey with us.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during night shift hours.
- Troubleshoot and resolve basic technical issues and account concerns for non-technical users.
- Document all customer interactions, issues, and resolutions accurately in our CRM database.
- Provide clear, empathetic, and professional guidance to customers navigating our software platform.
- Collaborate with senior team leads to escalate complex issues and ensure customer satisfaction.
- Maintain a positive and professional demeanor while handling challenging or frustrated customers.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- Basic computer literacy and ability to type at least 35 WPM.
- Strong verbal communication skills with a focus on clarity and tone.
- Reliable transportation to our Oakland facility.
- Ability to work full-time night shifts (shift hours typically 10 PM - 7 AM).
- Willingness to learn new technical concepts quickly and adapt to changing processes.