Job Description
Join our dynamic team as an Entry-Level Night Shift Customer Specialist and launch your career in Albuquerque's thriving service industry. We're seeking motivated individuals ready to excel in a fast-paced overnight environment while delivering exceptional client experiences. This full-time position offers competitive compensation, comprehensive benefits, and clear growth pathways for dedicated performers. Enjoy a supportive culture that values work-life balance with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Process transactions, resolve billing issues, and update account information accurately
- Document all interactions in CRM systems while maintaining data integrity standards
- Collaborate with overnight team members to resolve complex service escalations
- Meet/exceed key performance metrics including call resolution times and customer satisfaction scores
- Participate in continuous improvement initiatives for overnight service workflows
- Adhere to all security protocols and confidentiality standards for sensitive customer data
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience or relevant internship
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Exceptional verbal communication skills with clear phone etiquette
- Ability to thrive in overnight shifts with minimal supervision
- Basic knowledge of CRM systems (e.g., Salesforce, Zendesk)
- Valid US work authorization and reliable transportation
- Spanish bilingual skills highly desirable