Job Description
Join TechCorp Solutions as an Entry-Level Weekend Support Specialist and kickstart your career in a dynamic tech environment! We're seeking motivated individuals to provide exceptional customer support during weekend shifts while gaining valuable industry experience. Enjoy a flexible schedule with competitive compensation and opportunities for professional growth in Boston's thriving tech hub.
As a key member of our support team, you'll assist clients with technical inquiries, troubleshoot issues, and ensure seamless service delivery. This role is perfect for recent graduates or career changers looking to build foundational skills in a supportive, results-driven setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot technical issues and provide step-by-step solutions
- Document cases accurately in CRM systems and maintain detailed logs
- Collaborate with on-call engineers to resolve complex problems
- Contribute to knowledge base articles for self-service resources
- Adhere to SLA targets and maintain high customer satisfaction scores
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and familiarity with Windows/macOS
- Excellent verbal communication and problem-solving skills
- Ability to work independently with minimal supervision
- Previous customer service experience a plus
- Flexible schedule availability for weekend shifts (Sat/Sun)
- Positive attitude and commitment to continuous learning