Job Description
Join our dynamic team as an Entry-Level Weekend Customer Service Specialist! We're seeking motivated individuals to deliver exceptional service during high-traffic weekend hours. This role offers flexible scheduling, comprehensive training, and growth opportunities within our San Antonio-based company. Perfect for students, career changers, or those seeking weekend-only work. Enjoy a supportive environment with competitive pay and benefits including health insurance and paid time off after 90 days.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Collaborate with weekend team members to ensure seamless service delivery
- Document interactions accurately in customer service database
- Contribute to weekend inventory and operational support tasks
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service or retail experience (preferred)
- Strong communication skills with clear verbal and written abilities
- Basic computer proficiency and ability to learn new software quickly
- Reliable weekend availability (Saturday/Sunday shifts)
- Problem-solving mindset with attention to detail
- Ability to work independently and as part of a team