Job Description
Join our dynamic team at Wichita Customer Solutions and kickstart your career in customer service! We're seeking enthusiastic individuals to deliver exceptional weekend support to our valued clients. Enjoy a flexible weekend schedule while gaining hands-on experience in a fast-paced environment. Perfect for students, career-changers, or anyone seeking weekend work-life balance. Comprehensive training provided!
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Resolve billing issues and product concerns efficiently
- Process orders and update customer records accurately
- Collaborate with team members to escalate complex cases
- Maintain detailed documentation of customer interactions
- Meet weekly performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency with MS Office Suite
- Ability to work independently and as part of a team
- Flexible availability for Saturday/Sunday shifts
- Customer service experience preferred but not required