Job Description
Join Denver Tech Solutions as a Weekend Customer Service Associate and kickstart your career in a dynamic tech environment! We're seeking motivated individuals to deliver exceptional support to our clients during weekend shifts. This role offers hands-on experience in customer relationship management, technical troubleshooting, and collaborative problem-solving. Enjoy a supportive team atmosphere, flexible scheduling, and opportunities for growth within our expanding organization. Perfect for students or career-changers looking to build professional skills while maintaining a weekday schedule.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve technical issues and escalate complex problems to senior team members
- Process orders, returns, and service requests using our CRM system
- Document customer interactions and maintain detailed case records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in weekend team meetings and training sessions
- Contribute to continuous improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent required; college students encouraged to apply
- Basic computer literacy and proficiency with Microsoft Office Suite
- Strong verbal communication and active listening skills
- Ability to work independently and manage time effectively during weekend shifts
- Customer service mindset with patience and problem-solving aptitude
- Reliable transportation to our Denver Tech Campus
- Flexibility to work alternating weekends (Sat/Sun) 8am-6pm shifts
- Previous customer service experience preferred but not required