Job Description
Join our dynamic team at Peak Performance Solutions and launch your career in customer support! We're seeking motivated individuals for weekend shifts in our Colorado Springs office. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while delivering exceptional service to our clients. Our supportive environment and comprehensive training program make this ideal for recent graduates or career changers.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product guidance
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer proficiency and typing skills (40+ WPM)
- Strong verbal communication and active listening
- Ability to work independently in a fast-paced setting
- Customer service mindset with patience and empathy
- Available Saturdays and Sundays (6am-2pm or 2pm-10pm)
- Reliable transportation to our downtown office