Job Description
Launch your tech career with paid training at TechStart Innovations! We're seeking motivated individuals for our entry-level IT Support Specialist role in Raleigh. No experience required – we provide comprehensive training to transform you into a confident IT professional. This is your opportunity to join a dynamic team and build skills in networking, cybersecurity, and cloud technologies.
Our 12-week paid training program combines classroom instruction with hands-on labs, followed by full-time employment with competitive benefits. You'll work with cutting-edge technology while supporting Fortune 500 clients. Perfect for recent graduates and career changers!
Responsibilities
- Provide Tier 1 technical support to enterprise clients via phone, email, and chat
- Diagnose and resolve hardware/software issues using ticketing systems
- Install/configure network equipment and security protocols
- Document troubleshooting steps and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in cross-functional IT projects and initiatives
- Complete ongoing certification training during employment
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior IT experience required
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Basic computer literacy and internet navigation
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional on-site visits)
- Pass background check and drug screening