Job Description
Launch Your Tech Career with Paid Training! Join our award-winning IT support team at TechGrowth Solutions where we invest in your future. No experience required – we provide comprehensive hands-on training to transform motivated beginners into skilled professionals. Enjoy competitive benefits, mentorship from industry experts, and clear growth pathways. Be part of a company that values continuous learning and innovation in the heart of Columbus' thriving tech scene.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document incidents and solutions in ticketing systems
- Collaborate with senior engineers on complex issues
- Conduct user training on new technologies
- Participate in weekly skills development workshops
- Support network infrastructure and security protocols
- Complete all certification training modules
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving aptitude
- Excellent written and verbal communication
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- Willingness to complete 8-week paid training
- Valid driver's license and reliable transportation