Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated individuals in Boston to join our Entry-Level IT Support team. No prior experience required – we provide all necessary training to transform you into a confident IT professional. Work with cutting-edge technology while receiving mentorship from industry experts in a collaborative, growth-oriented environment. This is your opportunity to build foundational skills in network administration, cybersecurity basics, and system troubleshooting while earning competitive pay.
What We Offer:
• 8-week paid training program ($22/hour during training)
• Full-time position post-training ($28/hour)
• Comprehensive benefits package including health insurance and 401(k)
• Career advancement opportunities into specialized IT tracks
• Modern downtown Boston office with flexible work options
Responsibilities
- Complete comprehensive IT infrastructure and security training modules
- Provide Tier 1 technical support to internal and external clients
- Diagnose and resolve hardware/software issues using established protocols
- Document incident reports and maintain accurate ticketing records
- Collaborate with senior team members on complex troubleshooting
- Participate in ongoing skill development workshops
- Support system upgrades and maintenance activities
Qualifications
- High school diploma or equivalent (college degree preferred)
- No technical experience required – training provided
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Basic computer proficiency (Windows/Mac OS, internet navigation)
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Must pass background check and pre-employment assessment