Job Description
Launch Your Tech Career in Seattle!
Join our dynamic team as an Entry-Level IT Support Specialist and receive comprehensive paid training to build your skills. We're urgently hiring motivated individuals to provide exceptional technical support to our clients across Washington state. No prior experience required – just your eagerness to learn and grow in the fast-paced IT industry.
Our 12-week paid training program covers networking, cybersecurity fundamentals, cloud technologies, and customer service excellence. Upon completion, you'll transition into a permanent role with competitive benefits, career advancement opportunities, and a supportive work environment.
Responsibilities
- Provide technical assistance to clients via phone, email, and remote support
- Diagnose and resolve hardware/software issues including Windows/macOS systems
- Document incidents and solutions using ticketing systems (ServiceNow/Jira)
- Install, configure, and maintain network equipment and peripherals
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new systems and security protocols
- Monitor system performance and proactively address vulnerabilities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Ability to work independently and in team environments
- Valid driver's license (for occasional on-site visits)
- CompTIA A+ certification (or willingness to obtain post-hire)