Job Description
Launch your tech career with no experience required! TechSolutions Inc. is seeking motivated Junior IT Support Specialists to join our dynamic team in Minneapolis or fully remote. You'll provide essential technical assistance to clients while receiving comprehensive training and mentorship. This is your gateway into the booming IT industry with competitive benefits and growth opportunities.
Responsibilities
- Resolve technical issues via phone, email, and remote support
- Install, configure, and troubleshoot hardware/software systems
- Document support tickets and maintain accurate records
- Collaborate with senior technicians on complex solutions
- Conduct system diagnostics and preventive maintenance
- Provide user training on new technologies
- Participate in continuous learning programs
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Self-motivated with excellent time management
- Willingness to obtain industry certifications (training provided)