Job Description
Join our award-winning team as an Entry-Level Tech Support Specialist! We offer comprehensive paid training (4 weeks) with zero prior experience required. Launch your career in Austin's booming tech scene with immediate hire opportunities. Enjoy competitive benefits, career advancement paths, and a supportive environment designed to help you thrive.
What We Offer:
- Full paid training program ($1,200 stipend)
- Sign-on bonus of $2,000
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
Responsibilities
- Provide exceptional customer support via phone, chat, and email
- Troubleshoot hardware/software issues using diagnostic tools
- Document cases accurately in CRM systems
- Collaborate with senior engineers on complex issues
- Maintain knowledge base articles and best practices
- Participate in continuous improvement initiatives
- Adhere to SLA metrics and quality standards
Qualifications
- No experience required – we train you!
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication
- Basic computer proficiency (Windows/Mac)
- Ability to learn technical concepts quickly
- Positive attitude and team player mentality
- Must pass background check and drug screen