Job Description
Join a Dynamic Team in Cleveland, TX
We are seeking motivated and detail-oriented individuals to join our rapidly expanding technical support team. As an Entry Level Tech Support Specialist, you will be the first line of defense for our clients, ensuring they receive top-tier service and solutions. This is a fantastic opportunity for someone looking to launch a career in Information Technology with immediate start dates available.
Why Apply?
- Immediate Hire: Start your career within days.
- No Experience Necessary: We provide comprehensive training.
- Growth Opportunities: Clear pathways to Senior Technician and Management roles.
Responsibilities
- Provide exceptional customer service and technical troubleshooting via phone and email.
- Diagnose and resolve hardware and software issues for a diverse client base.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with senior IT staff to identify trends and improve service protocols.
- Maintain a high level of technical knowledge through ongoing training sessions.
- Escalate complex issues to senior engineers while managing customer expectations.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and understanding of operating systems (Windows/Mac).
- Strong problem-solving skills and logical thinking abilities.
- Excellent verbal and written communication skills.
- Able to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace are required for remote support duties.