Job Description
Launch your career in technology with our comprehensive paid training program! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists to join our Minneapolis-based team with remote work flexibility. No prior experience required – we provide all necessary training to transform you into a skilled IT professional. This full-time role offers competitive compensation, career advancement opportunities, and a collaborative environment focused on your growth.
Responsibilities
- Provide technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage helpdesk tickets and document resolutions in ITSM systems
- Assist with network connectivity issues and basic cybersecurity protocols
- Collaborate with senior engineers on complex technical escalations
- Participate in ongoing training modules to expand technical expertise
- Contribute to knowledge base documentation and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and collaboratively in remote/hybrid settings
- Willingness to complete paid certification training (CompTIA A+ included)
- Valid U.S. work authorization required