Job Description
Launch your career in technology with our comprehensive paid training program! TechGrowth Solutions is seeking motivated entry-level candidates to join our IT Support team in Atlanta, GA. No prior experience required – we provide all necessary training to transform you into a skilled IT professional. Enjoy a competitive salary, comprehensive benefits, and clear advancement opportunities in a dynamic, growth-oriented environment. If you're passionate about technology and eager to build a solid foundation in IT infrastructure, this is your perfect starting point.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Monitor network performance and resolve connectivity issues
- Document all IT processes and create knowledge base articles
- Collaborate with senior team members on complex system implementations
- Participate in ongoing training modules to expand technical skills
- Adhere to company security protocols and compliance standards
Qualifications
- High school diploma or equivalent required; bachelor's degree preferred
- Basic computer literacy with willingness to learn technical systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Must pass background check and pre-employment assessment
- Reliable transportation required (on-site training)