Job Description
Launch your career in technology with our comprehensive paid training program! TechGrow Academy is seeking motivated entry-level professionals for our full-time IT Support Specialist position in Cleveland. No prior experience required—we'll equip you with industry certifications and hands-on skills in networking, cybersecurity, and cloud computing. Join our collaborative team and grow into a high-demand tech career with competitive compensation and advancement opportunities.
Responsibilities
- Complete 12-week paid training program covering CompTIA A+ and Microsoft Azure fundamentals
- Provide tier-1 technical support for hardware, software, and network issues
- Document incidents and resolutions using IT service management tools
- Collaborate with senior engineers on infrastructure projects
- Participate in cybersecurity awareness initiatives
- Maintain inventory of IT assets and equipment
- Support office technology deployments and upgrades
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Basic computer literacy and internet navigation skills
- Excellent written and verbal communication
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Commitment to completing certification requirements