Job Description
Launch your career in technology with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our IT Support team in Sacramento. No prior experience required – we provide all the training needed to succeed in this dynamic role. Enjoy competitive pay, full benefits, and clear career advancement opportunities within our growing company.
Our 12-week paid training program covers network fundamentals, cybersecurity basics, system administration, and customer service excellence. Upon completion, you'll transition to full-time responsibilities supporting enterprise clients while continuing mentorship from senior engineers.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 technical support via phone, email, and chat
- Document service tickets and maintain accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing training and certification programs
- Support network infrastructure and security protocols
- Deliver exceptional customer service with empathy and patience
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Willingness to learn new technologies and adapt to changes
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Passion for technology and helping others