Job Description
Ready to launch your tech career? TechLaunch Academy is urgently hiring Entry-Level IT Support Specialists in Tampa, FL! No experience required – we provide comprehensive paid training to transform you into a certified IT professional. Join our dynamic team and gain hands-on experience in network administration, cybersecurity, and cloud technologies. This is your golden ticket to a high-demand career with growth opportunities and competitive benefits. Don’t miss this urgent hiring opportunity!
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Monitor network performance and security protocols
- Document IT solutions and maintain service desk tickets
- Collaborate with senior engineers on complex technical issues
- Complete vendor certification training modules
- Participate in 24/7 on-call rotation (after training completion)
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Ability to learn technical concepts quickly
- Customer service mindset with patience and professionalism
- Willingness to complete 8-week paid training program
- Valid driver’s license and reliable transportation