Job Description
Launch your tech career with our comprehensive paid training program! TechForward Solutions Inc. is seeking motivated individuals for entry-level IT Support roles in San Jose. No prior experience required – we provide everything you need to succeed in the dynamic IT landscape. Enjoy hands-on mentorship, industry certifications, and a clear growth path to advanced positions. Join our innovative team and transform your passion for technology into a rewarding career.
Responsibilities
- Provide technical support to employees via phone, email, and in-person
- Diagnose and resolve hardware/software issues
- Install and configure computer systems and networks
- Document technical processes and maintain accurate records
- Collaborate with senior engineers on complex projects
- Participate in ongoing training sessions and skill development
- Assist with cybersecurity best practices implementation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Willingness to learn new technologies and adapt to changes
- Valid driver's license (required for occasional site visits)
- Passion for technology and customer service