Job Description
Are you ready to launch your career in Information Technology? CloudBridge Systems is seeking a motivated and eager Entry Level IT Support Specialist to join our dynamic team in Wichita, Kansas.
We pride ourselves on being an employer of choice for tech talent. We provide a comprehensive mentorship program designed to bridge the gap between academic learning and real-world application. If you are passionate about technology, possess a problem-solving mindset, and want to grow in a stable, innovative environment, we want to meet you.
As an Entry Level IT professional at CloudBridge, you will be the face of our technical support, ensuring our internal teams and clients have the tools they need to succeed.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve issues related to desktops, laptops, printers, and operating systems.
- User Support: Provide exceptional first-level technical support via phone, email, and ticketing systems (ServiceNow/Jira).
- System Deployment: Assist in the physical setup and configuration of new workstations, peripherals, and mobile devices.
- Network Maintenance: Monitor local area network (LAN) health and troubleshoot connectivity issues.
- Documentation: Maintain accurate logs of technical incidents, resolutions, and hardware inventory.
- Security Compliance: Assist in enforcing IT security policies and ensuring software patches are up to date.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Information Technology, Computer Science, or related field preferred.
- Technical Aptitude: Familiarity with Microsoft Windows (10/11) and basic knowledge of networking concepts.
- Communication Skills: Strong verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot and think critically under pressure.
- Attitude: A strong desire to learn, adapt to new technologies, and work collaboratively in a team environment.
- Availability: Willingness to work flexible hours and participate in on-call rotation during critical periods.