Job Description
Are You Ready to Launch Your IT Career in Wichita?
We are looking for driven, tech-savvy individuals to join Apex Digital Solutions as Entry Level IT Support Specialists. If you are passionate about technology, enjoy solving problems, and want to work in a dynamic environment near Wichita, KS, we want to meet you.
As a rapidly growing technology firm, we prioritize training and mentorship. You won't just be answering tickets; you will be the backbone of our client's digital infrastructure. We offer a comprehensive benefits package, a collaborative culture, and a clear path for professional growth.
Why Join Apex Digital?
- Competitive salary starting at $45,000.
- Full health, dental, and vision insurance.
- Professional certifications paid for by the company.
- Modern office environment in downtown Wichita.
Don't miss this opportunity to kickstart your career in Information Technology. Apply today and become part of the future of tech.
Responsibilities
- Provide Tier 1 technical support for hardware and software issues across various platforms.
- Assist in the setup, configuration, and maintenance of desktops, laptops, and peripherals for new hires.
- Perform routine troubleshooting of network connectivity issues and email configuration.
- Document all technical issues, solutions, and resolutions in our ticketing system.
- Collaborate with senior engineers to resolve complex technical problems.
- Manage IT inventory and ensure proper asset tagging and tracking.
- Respond to incoming support tickets via phone and email with a focus on customer satisfaction.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or equivalent technical experience).
- Familiarity with Windows 10/11 and basic Mac OS troubleshooting.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+, Network+).
- Must be authorized to work in the United States.
- Current or recent high school/college graduate with a strong interest in IT.