Job Description
We are a forward-thinking technology firm headquartered in the heart of Washington, DC, and we are looking for talented individuals to join our growing team as Entry Level IT Support Specialists.
Do you have a passion for technology and a desire to launch a career in the IT industry? We offer comprehensive training, a competitive salary, and a dynamic work environment. If you are eager to learn and solve complex technical problems, this is your opportunity to shine.
Why Choose Apex Digital Systems?
- Comprehensive on-the-job training and certification support.
- Competitive benefits package including health, dental, and vision insurance.
- Opportunities for rapid career advancement within a growing tech hub.
- Modern office environment located in the Penn Quarter.
Responsibilities
- Provide technical support to employees via phone, email, and in-person, ensuring high satisfaction rates.
- Install, configure, and troubleshoot hardware and software systems for a hybrid workforce.
- Manage and maintain the company network infrastructure, ensuring 99.9% uptime.
- Assist in the deployment of new devices, operating systems, and security patches.
- Document technical issues and resolutions in our ticketing system (ServiceNow/Jira) to improve workflow.
- Collaborate with senior IT staff to identify areas for process improvement and system optimization.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts.
- Strong problem-solving skills and a detail-oriented approach to technical tasks.
- Excellent verbal and written communication skills for client-facing interactions.
- Ability to work in a fast-paced environment and adapt to new technologies quickly.
- Must be authorized to work in the United States.