Job Description
Are you ready to launch your career in Information Technology? TechHorizon Solutions is looking for an enthusiastic Entry Level IT Support Specialist to join our dynamic team in the heart of Washington, DC. We are a leading provider of tech solutions, and we are looking for talent that is eager to learn, grow, and make an impact.
In this role, you will work alongside experienced mentors to troubleshoot technical issues, support internal employees, and manage our growing IT infrastructure. We offer a comprehensive benefits package, including health insurance, a 401(k) match, and ample opportunities for professional development.
Why join us?
- Competitive salary and benefits package.
- Hands-on training with senior engineers.
- Modern tech stack including Azure and Slack.
- Flexible work environment in a central DC location.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person.
- Assist in the onboarding and offboarding process for new employees, including setting up workstations.
- Troubleshoot and resolve common issues with printers, scanners, and peripherals.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
- Perform routine hardware and software inventory audits.
- Collaborate with the IT team to improve system reliability and user experience.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science, IT, or related field is a plus.
- Basic understanding of Windows operating systems and office productivity software.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication and customer service skills.
- Ability to work independently as well as part of a collaborative team.
- Willingness to obtain CompTIA A+ certification within 6 months of employment.