Job Description
Are you ready to launch your career in the nation's capital? Apex Tech Solutions is seeking a highly motivated Entry Level IT Support Specialist to join our dynamic team in Washington, DC. We offer a comprehensive training program designed to jumpstart your career in Information Technology.
In this role, you will work closely with senior engineers to provide top-tier technical support, maintain our infrastructure, and ensure our clients experience seamless digital operations. If you are passionate about technology and eager to learn, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment and configuration of new workstations, printers, and mobile devices.
- Monitor system performance and troubleshoot network connectivity problems.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with the team to improve IT processes and user experience.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic understanding of computer hardware, operating systems (Windows/macOS), and network concepts.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Eagerness to learn new technologies and obtain certifications (e.g., CompTIA A+).