Job Description
Are you ready to launch a career in the fast-paced world of Information Technology? Apex Data Systems is currently seeking a motivated Entry Level IT Support Specialist to join our growing team in Washington DC.
We pride ourselves on delivering top-tier technical solutions to government and enterprise clients. As an entry-level hire, you will undergo our industry-leading training program, ensuring you have the skills needed to succeed from day one.
Why Work With Us?
- Competitive starting salary with annual performance reviews.
- Comprehensive health, dental, and vision insurance.
- Hybrid work schedule allowing for flexibility.
- Career advancement pathways into Network Administration or Cybersecurity.
Take the first step towards a lucrative IT career today.
Responsibilities
- Provide exceptional Tier 1 technical support to internal staff via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Assist in the setup and configuration of new workstations and mobile devices.
- Monitor system performance and assist in maintaining network security protocols.
- Document technical issues, resolutions, and procedures in the company knowledge base.
- Collaborate with senior IT staff to identify and resolve recurring technical bottlenecks.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science, IT, or related field preferred.
- Basic understanding of Microsoft Windows and Office Suite is essential.
- Familiarity with networking concepts (LAN/WAN) is a plus but not mandatory.
- Strong analytical and problem-solving skills with a logical approach to troubleshooting.
- Excellent written and verbal communication skills for interacting with non-technical users.
- A valid driver's license and willingness to travel to client sites as needed.