Job Description
Launch your tech career with TechCorp Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Washington DC. This is your chance to gain hands-on experience in a fast-paced environment while supporting Fortune 500 clients. Our comprehensive onboarding program ensures you'll grow professionally while making an immediate impact.
About TechCorp Solutions:
We're an award-winning IT services firm specializing in cloud infrastructure and cybersecurity solutions. Our collaborative culture values innovation and continuous learning, with 95% of entry-level staff promoted within 18 months.
The Role:
As an IT Support Specialist, you'll be the technical hero behind our clients' daily operations. You'll troubleshoot systems, implement solutions, and work alongside senior engineers to deliver seamless IT experiences.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Diagnose and resolve hardware, software, and network issues
- Deploy and configure desktop/laptop systems and peripherals
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Maintain security protocols and compliance standards
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows/macOS and networking fundamentals
- Strong problem-solving and customer service skills
- Ability to work independently with minimal supervision
- Valid driver's license and reliable transportation
- Willingness to learn emerging technologies